Privacy Policy

Introduction

At Mersal, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services.

Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support.

Personal Information

• Full name and contact information
• Email address for communication
• Phone number for delivery coordination
• Delivery and pickup addresses

Service Information

• Pickup and delivery locations
• Package tracking and delivery status
• Delivery preferences and instructions

How We Use Your Information

• To provide and manage our delivery services
• To communicate with you about your orders
• To improve our services and user experience
• To provide customer support and assistance
• To comply with legal obligations and protect our rights

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• With delivery drivers to complete your orders
• With trusted service partners who assist in operations
• When required by law or to protect our legal rights

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal data
• Object to certain uses of your information
• Request a copy of your data in a portable format

Contact Us

If you have any questions about this Privacy Policy, please contact us: